COVID-19

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FREQUENTLY ASKED QUESTIONS

Thank you for visiting Piper Real Estate’s FAQ page. Here are a few of the most frequently asked questions regarding our workplace during the COVID 19 crisis. We are working hard to minimise both disruption and risk to our clients, staff and general public during this time. 

If you can’t find your answer here, please get in touch with us via phone, email or our Contact Us page. 

What should I do when I need to visit the office of Piper Real Estate?

Please call first on 0429 771 031 or email [email protected] to arrange an appointment time.  During this crisis we will be spending some time working from home where we can.  However, we will need to attend the office at certain times – so please call first.

Can I still buy or sell a property during the COVID 19 crisis?

Yes, you can still buy or sell a property during the COVID-19 pandemic. All properties are advertised on www.piperrealestate.com.au as well as various other portals including domain.com.au and realestate.com.au.  

Inspections by appointment for vacant properties are at the discretion of seller and agent and may be refused if the property is leased or owner occupied. 

A lot of our properties have a video tour supplied so check the listing. We can also do a video walk through with the agent, to show you the property to give you an idea before a physical inspection.

We can still show a single party the premises after they have made an appointment. We will be:

  • Asking every person attending an inspection if they have returned to Australia from overseas in the past 14 days or are currently experiencing fever, sore throat, cough or shortness of breath (the current main symptoms associated with Covid-19). If the answer is yes, then we would inform the person that they cannot enter the house until they have self-isolated for 14 days or they have had a Covid-19 test that has come back negative for the virus
  • providing sanitiser/hand wash for people to use when attending an inspection and making sure they and the agent use it
  • ensure no one touches anything

Are you still contactable and available for meetings?

Yes, we are still open for business, albeit slightly differently. We will be conducting most meetings over the phone and via video conference, and as always, you can communicate with us via email. Most of our team are now working remotely with limited time in the office, but please know we will always remain contactable, and can arrange a time to meet at our office if you prefer.

 

Can I still apply to rent a property during the COVID 19 crisis?

Yes, we currently have rental properties available for viewing via video initially.  If you are looking to rent, please contact us and we can send you all the relevant information.  You will need to complete a tenancy application, so please download from the Rental section of our website, or we can email or post you a copy.  Once we have the application information, we can arrange an inspection in person, practising appropriate social distancing and hygiene procedures during this pandemic. 

 

 

Information For Tenants:

 

I’m currently unwell or in self-isolation. Should I let my Property Manager know?

 

Please let us know if you are self-isolating or unwell, especially if the agent, landlord or a tradesperson plans to visit or enter the property. Further information on self-isolation can be found here:  self-isolation guidelines

I am a Tenant and am experiencing financial hardship, what should I do?

If you are unable to meet your rent obligations, please let us know immediately. If you would like to meet us in person to discuss we can arrange an appointment to go through your options.

Depending on your circumstances, you may be eligible for assistance through Centrelink. You will need to clarify your eligibility directly with them. For more information on government assistance related to COVID 19 please follow this link: https://www.servicesaustralia.gov.au/individuals/subjects/affected-coronavirus-covid-19

You can call the National Debt Hotline on 1800 007 007 for free and confidential advice from professional financial counsellors. The hotline is open from 9.30 am to 4.30 pm, Monday to Friday. 

I have maintenance to report. Will it get fixed?

Your property manager will be prioritising any urgent repairs at this time. However, should you have any general repairs, please continue to let us know, and they will be attended to when possible.

Will my routine inspection be cancelled?

At the moment, physical routine inspections have been postponed. We are researching a new digital system to complete routine inspections virtually. Your property manager will be in touch with an updated routine inspect date and procedure.

These links may be useful for some further information

https://www.fairtrading.nsw.gov.au/resource-library/publications/coronavirus-covid-19-faqs-consumer-and-business-rights

https://www.service.nsw.gov.au/covid-19

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